Free Islandwide Delivery For Orders Above S$120.00; Prevailing GST On Your Purchases will be 9% from 12AM 1 Jan 2024
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Website Terms

The following terms & conditions will apply to any online order that you place with HardwareCity (S) Pte Ltd (UEN No. 201316707H) ("HardwareCity Online" or "we" or "us").

Please read these terms & conditions carefully before ordering any products from our HardwareCity Online Store. If you are unable to agree to these terms & conditions then you must not use our online ordering service. Please click on the button marked "I have read & agreed" at the end of these terms & conditions if you accept them. By placing an online order through our HardwareCity Online Store you agree to be bound by these terms & conditions.

1. Your status

By placing an online order through our HardwareCity Online Store you are warranting to us that:
a. you are at least eighteen (18) years old; and
b. you are legally capable of entering into binding contracts.

2. Placing on order

When you place an order to purchase products from us, your order is deemed an offer to purchase products from us. We have absolute discretion to reject your order without any reason.

You cannot cancel your order once we accept your order. We reserve the right to refund you the price of any product/s for which you have paid (in lieu of delivery or supply of such product/s), even after we have sent you an email informing that your order has been accepted and payment has been received by us.

3. Price

The price of any product is (except in cases of obvious error) as displayed in our HardwareCity Online Store. All prices are stated in Singapore dollars. 


The GST 9% will auto-compute during cart checkout.


HardwareCity (S) Pte Ltd GST Registered Number is "201316707H". There may be additional charges for delivery and disposal. Prices are liable to change at any time, but changes will not affect orders in respect of which we have sent you an email accepting your order. Prices on our HardwareCity Online Store will defer from the prices you see in our stores, this may be due to limited products quantites or special online promotions.

For International Cart, there will be still be Foreign VAT charges, but will be taxed accordingly by country with additional fuel charges & delivery charges based on weight or dimensions of parcels.

Any discounts and rebates offered are on such terms and conditions as we may from time to time prescribe and may be withdrawn or cancelled by us without notice. All Promotional and Limited offer items are limited to 1 per customer. Limited Time offer & Weekends offer items are not qualify for E-coupons promotion. All free gifts offered are while stocks last and are not exchangeable and may be withdrawn or cancelled at any time without notice.

4. Display

All products we display on our HardwareCity Online Store are on an "as is" and "as available" basis. We do not warrant that the availability, description and prices of the products stated on our HardwareCity Online Store are accurate and complete. We will not be liable in any way for inaccuracy and incompleteness in relation to the availability, description and prices of the products stated on our HardwareCity Online Store.

5. Payment

There are various types of payment methods at HardwareCity Online to please our customers. Payment for all products can be by Stripe (VISA, MASTER, AMEX), Secured Payment Platform by PAYPAL, Savvy local payment platfrom GRAB as well as ATOME Payment (Atome automatically splits your bill into 3 equal payments. You'll pay the first payment at the point of purchase. The next two payments will be spread 30 days apart. No interest or hidden charges, ever). 

Please note that payment must be received in Singapore dollars. In order to facilitate the payment process you will be transferred to a secure payment site; be it STRIPES, PAYPAL, ATOME or GRAB, where you can enter your credit card or debit card details.

6.1 Self Collection (Store Pick-Up)

Self Collection


An email will be sent once the goods are ready for collection at the selected outlet during check-out. Self-collection time will be based on the outlet opening hours.


6.2 Local Islandwide Delivery



Deliveries will be made only within Singapore. Delivery will be at the address in Singapore you have stated in your order. We will endeavour to make delivery within five (5) working days of our email informing you that we have accepted your order but time of delivery is not the essence of the agreement. We will not be liable to you for failure to deliver due to causes beyond our control.


Deliveries will be made Mondays To Sundays 10AM - 8PM (Exclude Public Holidays)



  1. There will be a delivery charge varying from $5.90 to $30 for purchases less than $100.00 depending on weight & dimensions of parcels.
  2. We may at our discretion use a third party delivery contractor to make delivery. Ninja Van is our appointed 3rd Party Delivery Partner. 
  3. There will be a $10 charge for re-scheduling of delivery due to no one being at home at the date and time of delivery(as stipulated in the delivery order) to receive the goods.
  4. For purchases below $100.00, customers may choose to use of appointed courier services charges as low as from SGD$5.90.


6.3 International Shipping



Express Shipping Solutions with Fast Delivery over 220 Countries and Territories. Sign Up! Ensure Fast delivery of your shipments Internationally with End-to-End Tracking. Hassle Free Sign Up. Express and Easy Shipping. International Shipping. "DHL Express is our preferred partner for all our international shipping needs.

7. Installation

Basic installation - Applicable for selected product category purchased from HardwareCity Online Store:
a. Water Heater - Basic water heater installation.
b. Locksets - Basic installation
c. TV brackets - Basic Installation
*Purchases made from HardwareCity Online store will not be entitled to wall mounting services unless otherwise stated.
*Wall mounting installation is chargeable based on TV size and only applicable in all our HardwareCity Retail outlets.

8. Risk of loss and damage

Risk of loss and damage of the products you purchase passes to you on delivery. We shall retain title to the products until such time as payment in full (including delivery charges) has been effected.

9. Returns and Exchanges

We may, subject to our discretion and policies, allow returns and exchanges. Should returns be allowed, refund will be either in the form of credit vouchers or credit back to the credit card used for the purchase within a period of 3 weeks. No exchange of product to be made at any HardwareCity outlets.

1 to 1 Exchange applies with these criterias:
a. Product found to be defective or faulty.
b. Within 7 days after delivery completion.
c. Fulfillment is subject to delivery schedule availability.

10. Liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We will not be liable for damages which are not reasonably foreseeable arising out of or in connection with your online order through our HardwareCity Online Store.

We make no representation or warranty that any product specified in our HardwareCity Online Store will be available for purchase at any of the HardwareCity retail stores in Singapore at the specified price or at all.

Except to the extent required by applicable law, we will not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed on our HardwareCity Online Store.

We will not be liable to you or any party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, or economic loss or loss opportunity) arising out of or in connection with your online order through our HardwareCity Online Store, or reliance on any information, materials or online services provided at our HardwareCity Online Store, regardless of the form of action and even if we had been advised as to the possibility of such damages. This exclusion clause shall take effect to the fullest extent permitted by Singapore law.

In any event, and notwithstanding anything contained in these terms & conditions, our maximum aggregate liability in contract, tort (including negligence or breach of the statutory duty) or otherwise arising out of or in connection with your online order through our HardwareCity Online Store shall be limited to the price of the products purchased from our HardwareCity Online Store.

11. Links

From time to time, our HardwareCity Online Store may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these other websites. We have no responsibility for the content of these other websites. We make no representations or warranties that these other websites do not infringe the intellectual property rights of any person. We are not authorising the reproduction of material found on these other websites.

12. Data Protection

Any personal data (such as your name, NRIC number, address, telephone number or email address) you transmit to us will be collected, used and/or disclosed in accordance with our Privacy Policy of this website [Click Here]

13. Safety5 Warranty

Not applicable to HardwareCity Online Store purchases.

14. Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms & conditions by you or any other liabilities arising out of your use of our HardwareCity Online Store, or by any other person accessing our HardwareCity Online Store using your account and/or your personal information.

15. Waiver/Invalidity

Our failure to insist upon strict performance of any provisions hereof shall not be deemed a waiver of our rights and remedies. The invalidity of any provision of these terms & conditions shall not adversely affect the validity or enforceability of the remaining provisions.

16. Entire Agreement

These terms & conditions supercedes all prior representations, understandings and agreements between us.

17. Rights of third parties

A person who is not a party to any agreement governed by these terms and conditions has no right under the Contracts (Rights of Third Parties) Act (Chapter 53B) to enforce any of the terms of such agreement.

18. Variation

We reserve the right to amend, vary and change these terms & conditions at our discretion without any notice.

19. Applicable Law

These terms & conditions shall be governed by and construed under the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore in relation to and/or in connection with these terms & conditions. 


CAA 14/10/15


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